| Summary: | 碩士 === 國立臺灣科技大學 === 工業管理系 === 105 === With economic development and increase of average lifespan, the people gradually recognize the importance of health examination. The government also emphasizes the concept of “prevention is better than cure”. Hence, market of health examination at personal expense expands year by year. Health examination service in hospitals becomes more competitive. However, in recent years, customers complain about the long waiting of health examination process. It includes several causes. It is important to explore if it is the problem of process arrangement, lack of human resource, bottleneck and even age and gender. This study treats Health Management Center Premier Class, Far Eastern Hospital as the subject. It mainly probes into the high-level health examination center and by Arena system, it inputs the following parameters: 1) arrival time 2) percentages of different customers 3) process of different customers 4) sample distribution of examination items 5) number of service personnel. It constructs simulation model which matches the cases. By simulating different improvement strategies: 1) increase of customers 2)adjustment of customer percentage 3)increase of bottleneck resource 4)adjustment of customers’ arrival time, it analyzes utilization rate of human resource before and after improvement and difference of waiting time and total examination time. According to simulation result, increase of bottleneck resource and adjustment of customers’ arrival time can the most effectively lower waiting time and total examination time. Besides, after simulation, when customers are not late, in average, they can finish all examination items in three hours. In the future, by simulation model of this study, we can modify the parameters to comply with different health examination centers and conduct simulation according to various improvement strategies to accomplish the goal.
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