Investigating Antecedents of Trust in Citizens' Adoption of E-voting in Developing Countries

• Main Authors: Anik - Hanifatul Azizah, 王佚莎
• Other Authors: Yu-Qian Zhu
• Format: Others
• Language: en_US
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/69645902514414482607

碩士 === 國立臺灣科技大學 === 資訊管理系 === 105 === Electronic voting is the use of software and hardware to facilitate voting through a computer information system for casting votes. Technological development of e-voting system has increased its possibility to wide-spread adoption. However, different countries may very well differ in their attitudes and actual decisions regarding the e-voting system. E-voting adoption in developing countries has become increased by number of testing implementation and some of them were applied in local election development. Indonesia, as one of developing country, is trying hard to improve the quality of its elections, which includes using electronic voting. Since every new technology adoption needs to achieve successful implementation, deeper analysis on several sides was needed to support it. Before implementing a particular e-voting technology, the government needs to know the level of citizen willingness to adopt the new technologies. To develop a greater understanding of trust concerns surrounding the use of e-voting, an investigation into the public trust and the relationship between trust and electronic voting technology adoption were assessed. The goal of this study is to examine the impact of trust on citizen intention to use e-voting system. We propose a model of e-voting adoption by investigating citizen trust from two sides of trust, trust of technology (TOT) and trust of government (TOG). Each type of trust was expanded into more specific unique determinants. The study was conducted by surveying citizens at a particular district in Indonesia. The survey was assessed to all diverse groups of gender, age, education level, economic status, and computer usage of Indonesian citizens, to obtain their intention level of using e-voting system. A total of 426 questionnaires collected for further data analysis from both paper-based and internet-based survey. 76.5 % of questionnaires were administered offline or directly by surveyor and 23.5% of questionnaires were administered online by internet to Indonesian people who uses internet more. The results indicate that higher TOT and TOG increase citizen intention to use e-voting, and also almost of key determinants have positive relationship to the citizen trust. We adopted several new determinants by investigating recent studies and phenomenon survey. Interestingly, some of new determinant factor have become the highest factors that influence citizen trust. The findings of this study contribute to propose some recommendation to the government in each developing country who needs further analysis before implementing an e-voting system for their elections.