Exploring the Cause - Effect Model of the Engagement of Couriers by Path Analysis

• Main Authors: LIN JHENG-MING, 林政明
• Other Authors: WANG, CHAU-HUNG
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/x7d45t

碩士 === 東吳大學 === 企業管理學系 === 105 === Abstract In recent years, there are many labor disputes about postal business and customer complaints increased yearly in the Chunghwa Post Company. In order to maintain the company's image, Chunghwa Post Company must address the needs of employees and enhance their performance. The couriers were the study objects in this research. The path analysis method of AMOS was used to confirm the proposed cause-effect model of engagement for the couriers. This research found that this cause-effect model does apply to couriers work. Adding found 1. Differences in the personnel system will produce the opposition among couriers and affect the emotions and performance in work. 2. Through the use of incentives, can improve the performance of job engagement and to form a good cycle in the cause-effect model. Finally, this research presents some suggestions on how to improve the job's engagement, e.g. to improve the postal process, to meet customer needs, strengthen communication and advocacy, to establish a unified personnel system, etc. Keywords : dedicated work engagement, path analysis, the cause-effect model、couriers