The Mediating effect of Happiness on the Relationship between Social Relations And Volunteer Behavior

• Main Author: Nguyen Phuong Thuy
• Other Authors: CHANG, MAN-LING
• Format: Others
• Language: en_US
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/58772077626011733268

碩士 === 亞洲大學 === 經營管理學系 === 105 === Purposes : This paper was conducted to determine the extent to which social relations influence happiness emotion, toward organizational citizenship behavior and knowledge sharing, which find the mediating effect of happiness on relationship between social relations and volunteer behaviors (knowledge sharing and OCB). Design/ methodology/ approach: This study collected 123 valid questionnaires from commercial banks in Hanoi and Ho Chi Minh City. Quantitative approach was used to test the proposed hypothesis. Originality/ value: This study helps companies improve organizational outcome and volunteer behavior in organization. Specifically, understanding the role of happiness emotion and social relations can gain benefits to organization. Findings: Our findings indicate social relation is positively related to happiness emotion. In addition, people with happiness are willing to gain knowledge sharing and organizational citizenship behavior. Research implications: Managers should create happy environment and help employees have chance to meet together and develop the relationship.