A Case Study in the Legal Collection Process of Overdue Credit Improvement from the C Bank in View of the Service Innovation

• Main Authors: Yi-Hsien Li, 李奕賢
• Other Authors: Huel-Huang Chen
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/dy6wh5

碩士 === 大同大學 === 資訊經營學系(所) === 105 === After the double card crisis, the domestic banks overdue lending over the consumer finance, the FSC overdue loans to the increasingly strict supervision of the operation of supervision, and then in the subprime mortgage triggered a financial tsunami, the majority of multinational banks were severely punished by the government and strict Supervision, and actively streamline the operation of the operation and cost control. Legal operation is becoming an indispensable tool for overdue loans. However, it is difficult to simplify the procedures to reduce costs and accurately control the progress of the legal affairs, which are related to the legal profession and the rights and interests of customers, and the cumbersome and costly procedures. This paper takes the C bank of foreign bank as an example, uses the action research and analysis method, summarizes the core issues, introduces the relevant theory of service innovation and service support, and makes reference to the PDCA framework, the use of information technology integration of the legal operation platform, the standardization of legal processes, digital, to achieve the purpose of service innovation, in addition to improving the overall operation of the service process service quality, reduce costs, but also enhance the recovery rate of overdue accounts and internal and external customers of the company's trust.