The Key Success Factors for Computer Maintenance Industry

• Main Authors: LO,CHUAN-YEN, 羅傳焱
• Other Authors: SUN,YA-CHUNG
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/8ua564

碩士 === 萬能科技大學 === 經營管理研究所 === 106 === With the ever-changing and ever-changing environment, the use of computers has become ubiquitous, with unrestricted unit prices and modular mass production. Consumers' shopping patterns have also changed from traditional sales to online shopping transactions. After-sales service considerations have led to a decline in computer maintenance. In the aftermath, the purpose of this study was to use the regional computer maintenance industry standardization to understand the marginalization and dilemma of the operation of the computer maintenance industry. Taking the normal operating system as an example, the software sets adjustment standards and brief explanations. It is specifically important after the successful business interview. Possible methods, execution skills, common forms for reference. Research methods, through industry proprietors, government officials, education scholars, etc., asked for proposals, established interviews with business owners for successful cases, conducted interviews, and then studied the causes of the problems and their handling skills. The article was divided into four chapters. 3.1 Research Framework, Please See Figure 3.1 for the study architecture diagram. 3.2 Research Methods. 3.3 There are five subsections of computer maintenance standardization, 3.3.1 material control, the purpose of highlighting the effective name and labeling. 3.3.2 Personnel training, one-third of payroll responsibility system appointment. 3.3.3. The work flow is divided into nine subsections, which are reasonable profit, excellence, delivery and acceptance, knowing customer requirements, recommendation, reasonable inventory, in-depth inspection, and detailed records. 3.3.4 Service quality, continuation of word of mouth effect, 3.3.5 Operational standardization, self-built standards, in line with market demand, etc. The results of the study propose three important conclusions： Understand the current status and dilemma of computer service providers. After the successful business interviews were proposed, the computer maintenance industry standardization method, the establishment of execution skills, and the common forms were used for reference. Establish a standardized computer maintenance industry.