THE PERFORMANCE EVALUATION MODLE OF R&D KNOWLEDGE MANAGEMENT BY THE BALANCED SCORE CARD

• Main Authors: Chao-Sheng Yu, 游兆勝
• Other Authors: Chorng-Guang Wu
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/s97k2n

碩士 === 元智大學 === 管理碩士在職專班 === 105 === When organization implementing knowledge management, due to companies are coming from different fields, the focus points of knowledge management for each organization or company would not be totally identical. The idea of knowledge management is crucial especially for those high-end technology companies, the way to obtain, to utilize, to share and to maintain their technology thorough knowledge management inside the organization has already become the key cornerstone for making companies profitable. But how to find and set up a suitable system to implement knowledge management is another question yet to be overcome. Using a strong tool or platform but wrong strategies to implement knowledge management would be a disaster for organization. On the contrary, with good strategies but poor performance tool or platform to implement knowledge management would also be ineffectiveness. Therefore, this study will explore the ways of choosing platform for implementing knowledge management by providing analysis of certain enterprises through the measurements. This study use BSC (Balanced Score Card) as research foundation, and conducting the opinions from the experts to develop the four principal dimensions for this study, and finally by adapting AHP (Analytic Hierarchy Process) analysis, we may make the decision of choosing the most suitable tool or platform from the calculation results of AHP. Through the result of this study, we could realize that the enterprise learning and growing as well as value chain are the fundamental of knowledge management, meanwhile, this study also provide proper suggestions for people who want to do the further related researches and hopefully could be the reference and useful case for knowledge management experts and entrepreneurs.