Factors Affecting User Satisfaction of Operating Room Information Systems

• Main Authors: LIN, CHUN-JUNG, 林君蓉
• Other Authors: Roan, JIN-SHENG
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/eq7ra5

碩士 === 國立中正大學 === 資訊管理學系碩士在職專班 === 106 === The Operating Room (OR) is the most complicated, highly specialized, and high-risk department in the hospital. Driven by medical information, medical policies, and health insurance system, the pace of hospital informationization has accelerated, making the application of medical information technology become one of the goals of hospital development. In order to maintain the quality of surgery and improve the safety of patients in surgery, the hospital builds a platform for the Operating Room Information Systems (ORIS) with the help of medical information technology, integrates and links relevant systems required for surgical management, such as medical information system and clinical information system, and standardizes relevant record formats for surgery. The ORIS assists medical care staffs in recording patients’ surgery and related medical information and provides immediate and correct information and decision-making tools for medical staffs. This study is based on the updated IS Success Model by DeLone and McLean (2003), with outcome quality of Grönroos' Service Quality Model by Akter, D'Ambra, and Ray (2010) and combines Discrepancy Theory by Locke (1969; 1976) tostructure the research model. The purpose of this study is to understand the satisfaction of medical staffs on the ORIS and the factors affecting the satisfaction of the ORIS. The study found that medical care staff and overall users have the highest expectations for service quality, while medical management staff have the highest expectations for information quality. User groups have different quality profiles that affect user satisfaction due to different business content. Regression analysis found that the differences in the perceptions and expectations of the quality profiles of the medical management staff were polarized, larger than the medical care staff and the overall user.