The Affect of Service Innovation on Job Satisfactions through Intelligent Self-Service System using Technology Acceptance Model as the Moderator

• Main Authors: YU, CHING-HSIAO, 余青曉
• Other Authors: ZHU, ZONG-WEI
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/7a4tak

碩士 === 中國科技大學 === 企業管理系 === 106 === Information technology has always been an important factor in the service innovation and a new information system is it helpful for employees that are main motivation for the research. The affect of service innovation on job satisfactions through intelligent self-service system using technology acceptance model that is the important purpose of this research. According to exploring literatures, establish inference hypotheses, formulate research framework, defined the variable operational, and design questionnaires these processes for the research. Questionnaires were adopted for data collection that is convenient sampling and fill out with online system and paper for research institution’s employees on Taiwan and foreign. A total of 1,244 questionnaires were distributed and 579 were recovered. 131 invalid questionnaires were deducted and 448 questionnaires were available. The linear structure Square program model is analyzed to verify the research purpose and the inference hypotheses established by the literature discussion. The results of this study are as follows: Service innovation has positive and significant effect on job satisfaction. Service innovation has positive and significant influence on the technology acceptance. Technology acceptance has positive and significant effect on job satisfaction. Technology acceptance has mediation and moderation effect to service innovation and job satisfaction. Finally, the management implications of this study and suggestions to provide the references for the organization while to import the intelligent self-service system, in order to use its technology acceptance and ease of use to promote the staff's use of the system and achieve the job satisfaction.