The related factors of satisfaction from inpatients in District 4 Hospital in Vietnam

• Main Authors: Le Thi Hoang Tho, 梨氏黃詩
• Other Authors: Chao Hsien Lee
• Format: Others
• Language: en_US
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/8ydv7x

碩士 === 美和科技大學 === 護理系健康照護碩士班 === 106 === Background: This study intended to assess the satisfaction and its factors associated with inpatients in District 4 Hospital. There fore, exploration of the causes of satisfaction or dissatisfaction with health institutions is of interest to the hospital. Understanding satisfaction and the factors associated with in-patient is a detailed criterion to determine the survival of the Hospital. Aims: Assessment of inpatients’ satisfaction, surveys bout the factors related to inpatient satisfaction in District 4 Hospital. Methods: This cross-sectional study. Data was collected in District 4 Hospital from December 2017 to April 2018. Results: The majority of patients are 65.3%, 56.6% are women, 54.8% have family, 65.3% do not have health insurance, 67.3% do not have surgery, do not drink alcohol/beer for 57.3% and District 4 accounted for 75.8%. The correlation analysis shows that the independent variables had a linear relationship with the statistical significance of the dependent variable and satisfied the condition for the regression analysis. Multivariate regression analysis shows the suitability of the theoretical model with market information. In this, all five independent variables affect the dependent variable. The results also show that there is a statistically significant difference between the following groups: (1) Between age groups, to be specific, there is a difference between the age group under 50 and the group over 50, the group over 50 tend to be more satisfied. (2) Between the difference in education levels, the difference between the high-education group is "College - University, postgraduate" with the other groups, in this case, the "College - University, postgraduate" group is less satisfied. (3) Among the patients and family members, according to this, the family members tend to be more satisfied than patients. (4) Between smokers and non-smokers, in which the non-smokers are more satisfied. (5) Between play sports and no sports groups; groups who do not play sports are more satisfied. (6) Between surgery and non-surgery groups; the non-surgical group is more satisfied than the group with surgery and (7), There was a better satisfaction among people with health insurance card than the people without health insurance card. Conclusions: It is necessary to propagate and encourage all patients to participate in health insurance, ensure their benefits, reduce the burden on relatives and family. Improve communication skills to achieve good contact and patient examination, in addition to physical health attention also pay attention to the spirit and feel of the human and create trust for patients. Advanced notesurgery. Manager should offer healthcare services by evaluating the personal characteristics of patients because this is important for their satisfaction. Responsible health management departments should pay attention to patient satisfaction and improve the quality of relevant health services, thus ultimately enhancing inpatients’ hospitalization experiences. Therefore, measurement of patient satisfaction is a legitimate indicator for improving the services and strategic goals for all healthcare organizations. Keywords: satisfaction, inpatient, survival of the Hospital, related factors, district 4 hospital.