The Study of Relationship Between Emotional Labor Strategy and Work-Family Conflict of Registered Professional Nurses：The Mediating Effect of Rumination

• Main Authors: Lin, Mien-Ling, 林棉玲
• Other Authors: Chen, Kuan-Yu
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/sjsa43

碩士 === 國立屏東科技大學 === 休閒運動健康系所 === 106 === Abstract： Registered professional nurses are workers of jobs requiring high emotional labor. Prior research has empirically confirmed that emotional labor increases psychological burden and further affects work-family conflicts. However, the role of rumination in the above-mentioned relationship has never been mentioned. This study considered rumination as a mediator variable and identified three dimensions of rumination, including reflection, brooding, and depression-related. Using PLS-SEM (Partial Least Square-Structural Equation Model), this study attempted to investigate the relationship between emotional labor strategies and work-family conflicts among registered professional nurses. The sample comprised registered professional nurses in regional teaching hospitals. 320 questionnaires were distributed based on purposive sampling and snowball sampling, and 309 valid responses were collected. Empirical results showed that registered professional nurses using the deep acting strategy tended to have more positive emotions at work, which, under the mediating effect of the reflection dimension of rumination, were less likely to cause work-family conflicts; registered professional nurses using the surface acting strategy tended to have more negative emotions at work, which, under the mediating effects of the brooding and depression-related dimensions of rumination, would induce higher work-family conflicts. Through an analysis of the empirical results, this study proposed the following suggestions: (1) Medical institution managers should maintain employment of sufficient nursing staff, a reasonable ratio of nurses to patients, and a clear division of tasks to ensure the professionalism of nurses and the safety of their work environment. (2) Employees should be deployed and given appropriate opportunities to exert personal abilities based on their talents and specialties. That is, each employee should be placed in a position that suits his or her inner qualities. (3) In addition to professional educational training, employees should be given mental and spiritual counseling as well as access to support when necessary. Managers should be active in investigating and understanding the potential pressure and frustration that employees may be faced with, and then offer guidance to help employees adjust how they view the stressors and improve their positive emotions to reduce the burden of negative emotions.