The impact of conflict causes on administrative performance− inter-departmental communication as a mediated variable

• Main Authors: CHANG, SHU-JEN, 張樹仁
• Other Authors: YU, MING-CHU
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/y95x66

碩士 === 國立臺南大學 === 行政管理學系碩士在職專班 === 106 === The purpose of this study is to explore the influence of the faculty and staff of senior secondary schools on the impact of conflicts on administrative performance, and the interdepartmental communication and coordination as the intermediaries of variables. The dependent variable of this study was set as the administrative performance of the senior secondary school. The scholastic staff of 6 public and private high-level secondary schools in Hsinchu City and Tainan City were the main sample parent. The questionnaire was compiled using a structured closed questionnaire and 150 questionnaires were collected. After the completion of the questionnaire, the SPSS and AMOS statistical software were used for empirical analysis. The results showed: 一、Caring for yourself has a significant positive impact on administrative efficiency, teaching effectiveness, and departmentalism. 二、Task conflicts have a significant positive impact on administrative efficiency, interpersonal relationships, and information and resource sharing. 三、Information and resource sharing has a significant positive impact on vertical and horizontal communication and administrative efficiency. 四、Vertical and horizontal communication has a significant positive impact on teaching effectiveness, interpersonal relationships, and member satisfaction. 五、Departmentalism has a significant positive impact on teaching effectiveness. 六、Caring for oneself has no influence on interpersonal relationships. After adding vertical and horizontal communication and departmental standardism as an intermediary effect, it will have a full intermediary effect. 七、Task conflicts have no effect on the satisfaction of member needs. After joining the information and resource sharing, vertical and horizontal communication as the intermediary effect, it will have a full intermediary effect.