| Summary: | 碩士 === 國立臺東大學 === 進修部環境經濟資管碩專(假日) === 105 === With the coming of the age of Cloud Computing and Internet of Things, the government has become dedicated to the promotion of real-time emergency information and the promulgation of it. The swiftness of information transmission via the Internet enables various government agencies to effectively integrate disaster warning and responding information within a shorter time frame, and consequently enhances the efficiency of disaster assistance. National Fire Agency, Ministry Of The Interior started to develop Emergency Management Information Cloud (EMIC) in 2012 in order to replace Emergency Management Information System (EMIS), which was established in 2007. EMIC has been in operation since 2015, and is utilized by every tier of Emergency Operations Center in our government. After reviewing relevant studies, this study attempts to analyze the user satisfaction with EMIC and its determinants based on Information System Successful Model and Technology Acceptance Model in terms of perceived usefulness and perceived ease of use.
The sample of this study is the staff stationed in Taitung County Disaster Response Center and each of its tiers. Survey method of empirical study approach is adopted, and 207 valid questionnaires were collected. Descriptive statistics, ANOVA, and Partial Least Squares are used to examine the hypotheses of the research structure. The result shows that users’ age, education, seniority, position and the length of experience in disaster prevention are insignificantly related to the 7 aspects. The evaluation of information quality and user satisfaction from respondents in township(city) Disaster Response Center are significantly higher than those in county(city) Disaster Response Center. System quality, information quality, perceived usefulness and perceived ease of use are positively correlated with user satisfaction. Service quality is not significantly correlated with user satisfaction. User satisfaction is also positively correlated with net benefits.
I hope this empirical study can be used in educational training and provide guidelines on the modification and improvement of EMIC for the Central Regulating Authorities of Disaster Prevention and Protection as well as the maintenance company.
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