The analysis of service quality and customer satisfaction with the reviews on Airbnb
碩士 === 東吳大學 === 企業管理學系 === 106 === The customer satisfaction of accommodation service depends on guests’ expectations and actual experiences. Prior customer reviews, ratings, price, and promise from host are all related about travel experience. Airbnb is an online platform that connects people l...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/pry36f |