Research on Healing Environment Factors of Waiting Room in the Clinic

• Main Authors: LEE, HAO-HSIN, 李晧昕
• Other Authors: CHEN, CHENG-CHEN
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/25juk8

碩士 === 東方設計大學 === 室內設計系住居整合設計 === 106 === In recent years, patients have shown higher expectations of medical service quality due to the advancement of medical technology and patients’ increasing self awareness. How basic level clinics can maintain and provide high-quality medical service and keep good terms with patients so as to boost revisits is something the operators of such clinics need to ponder on. The waiting room in a clinic is usually the place where patients spend most time during their visits; therefore, such space often becomes a significant indicator of the quality of medical service provided there. The real medical service should start with the environment, which can be specifically designed to have healing effects, which in turn improves overall medical quality. In this study, documentary research was conducted to identify healing factors in environment design, which then underwent qualitative analysis. Furthermore, quantitative analysis was carried out on the results of three types of questionnaires – Likert scale, fuzzy Delphi and semantic analysis – at three different stages： “value of healing factors in a clinic’s waiting room,” “identification of healing factors in a clinic’s waiting room,” and “sensitivity to a clinic’s interior design.” After the design formula for such healing factors and an assessment scale on such designs are constructed, three representative case studies were used as examples. The conclusions of this study are as follows： 1.Twenty-five healing factors were identified and can be used as future reference for interior designers. After a thorough literature review, this study identified 35 healing factors, which are then cross-referenced with nine representative design cases. The design strategies are categorized into “space plan,” “facility arrangement,” and “sensory (sight, hearing, smell, touch, and taste) perceptions.” Those factors were screened by a fuzzy Delphi questionnaire and 25 factors were finally chosen as effective healing factors worthy of future reference for professional designers. 2.An assessment scale for healing factor-oriented designs in clinics’ waiting rooms was constructed. This study constructed an assessment scale for quantitative analysis of healing factors based on “space plan,” “facility arrangement,” and “sensory perceptions.” A five-level scale is built： -2 (very bad), -1 (bad), 0 (acceptable), 1(good), and 2 (very good). Such a scale with clear-cut scoring criteria is helpful for professional interior designers with their projects. 3.The healing factor assessment scale is both objective and linguistically precise, so it is a useful tool for interior designers. The cross reference between actual case studies and spatial perception questionnaires made for this study has shown that the healing factor assessment scale is accurate in that the scores on the scale largely matched the spatial perception results in actual cases. Therefore, the scale is sufficiently objective and linguistically precise, and will not be easily distorted by the assessor’s subjective ideas. This is another advantage for designers.