Food & Beverage Service Quality and Customer Satisfaction of the Historaunt - A Study on Missionary House of the Aletheia University

• Main Authors: LIU, WEN-HSIN, 劉文心
• Other Authors: LEE, YUNG-TAN
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/t338tk

碩士 === 真理大學 === 觀光事業學系碩士班 === 107 === The aim of this study is to discuss Food & Beverage Service Quilty and Customer Satisfaction of Missionary House. A total of 392 questionnaires reliability analysis , descriptive statistics , t-test , one way analysis( ANOVA) , Scheffe's multiple test. The results showed that most of the customers are married , female , 41 to 50 years older , Northern Areas and college education. The service qualities of Missionary House complimented most by th customer are “The architectural appearance of the restaurant is attractive”, “A comfortable and easy-to-move dining environment” , which shows that customers are agreement with the catering space and atmosphere provided by the Historaunt on Missionary House. In addition , the results found that the degree of satisfaction “ The atmosphere makes me happy ”and “ I am satisfied with the service ” , which shows that customers are satisfied with the environment and service of the Historaunt on Missionary House.