| Summary: | 碩士 === 正修科技大學 === 經營管理研究所 === 107 === We are located in the Baodao area and are located in the mountainous environment plus the junction of many plates. Therefore, the prevention of earthquakes and natural disasters needs to be taken seriously. Yixiao (Yiyong Firefighters) is a non-professional firefighter with the purpose of service and honor. Public service agencies and fire policing units are based on serving the people and taking the fire and personal safety of the people as their own responsibility. However, as long as the scope of services is involved, the service providers will be satisfied with the service. There are many factors that affect the service satisfaction recognized by the service providers. This study explores the service providers (the Kaohsiung City Government Fire Department's fourth brigade) and the service providers (the people in the jurisdiction) during the period of the duty-stricken personnel. Or the level of service superiority and inferiority generated by the interaction between the two parties, and the perception of the degree of service quality of the sense of the consumer in the jurisdiction is affected by service satisfaction. Among the 256 valid questionnaires, the quality of service has a positive relationship with tangibility, reliability, responsiveness, certainty, and empathy. The results show that each variable has a positive relationship in satisfaction. Although this research is a quantitative study to make the authenticity of the research truly present, the researchers have found 2 true people and 2 former A simple interview was conducted by the general public who had been served by the volunteers. I have received some suggestions on the service quality and satisfaction of the Yishang staff. 1. Enhance the personal equipment of the Yishang staff 2. Improve the professional skills of the rescuers, improve the disaster relief capability of the Yishui personnel and ensure the personal safety of the disaster relief process. Make sure that the fire-fighting authorities do not have any police officers who are injured or have lost their jobs due to disaster relief.
Keywords: Yishang personnel, service quality, satisfaction
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