Exploring Internship Satisfaction Factors For the Tourist Hotels

• Main Authors: Fei-Chi Huang, 黃斐琪
• Other Authors: Jung-Nan Chang
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/kv72n4

碩士 === 輔英科技大學 === 保健營養系碩士班 === 107 === Tourism and hospitality have been hot in Taiwan. They become popular courses in both colleges and vocational schools. Students interested in tourism and hospitality not only learn at school but also experience internship before graduation. The internship enhances right attitude at workplace, examine the lessons and theory students learn at school, enrich the practical experience, and cultivate personal capacity to connect with real industry. On the other hand, during the internship, negative effect may take place and hinder students’ willingness to dedicate themselves in future tourism and hospitality. The study aims to explore interns’ satisfaction during internship and their intention to such job seeking. We decided factors and indexes to satisfaction first after literature review. We investigated and analyzed with AHP questionnaires resulting in index hierarchy for hotels so that hotel management can use it to plan internship properly and attract more interns to apply as future employees as well as reduce recruitment cost and training expense. With AHP approach and decision by 12 experts, three phases are constructed as company system, intern environment and learning result. Within the hierarchy, learning result is the most prominent. In the 3rd phases, promotion is the most important next to educational training among 18 factors that are subject to learning results. Training development and interpersonal relationship are ranked as the first and the third factor respectively. Therefore, it is suggested that hotel internship planning shall consider the order as training development, salary welfare, interpersonal relationship and system implementation leading to increase of satisfaction.