A Study of Key Factors for Effective Renewals of the Property Management Company after the Applicant Escrow Period

• Main Authors: KUNG, CHENG-AN, 龔政安
• Other Authors: HSIEH, PIO-GO
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/t3nnq8

碩士 === 華夏科技大學 === 資產與物業管理系 === 107 === The buildings after property management and service are introduced, it enters stages with different management and service contents. Builders escrow period represents a phase when the construction company entrusts a professional property management team to assist related tasks of the building after the applicant(e.g., builders ) obtains the Usage license until the apartment management committee is nominated. In this stage, tasks greatly differ from conventional and mature communities. The property management company not only provides service to the residents of the community but also assists and execute management decisions of the construction company. However, for those management services who aim at sustainable operation of the property, a good foundation of operation is often set for the future apartment management committee. In the past, scholars have discussed contract renewal between apartment management committees and property management companies, but the scholarship mainly focused on property management of those mature communities with established apartment management committees. From the investigation of this research, many entrusted property management companies would face open-bid selection by the first apartment management committees after the escrow period and are replaced due to various reasons, resulting in inefficient services. Studies still leave a blank on the complete strategy of service during the escrow period of how to effectively operate in order to enhance the possibility of contract extension between the two parties(property management companies and first apartment management committees). Based on literature review and semi-structured interviews with practical experts, this research aims to explore factors assisting to enhance possibility of contract extension for property management companies after the escrow period. The investigation also includes questionnaires of various targeted communities and analysis of different types of investigation results. This research hopes to reduce the difference of perspectives among different objects , in order to enhance the chance of community service by property management companies after the escrow period. In the result of investigation of “members of first apartment management committees” and “property management companies with experience of the escrow period and first community operation”, one can conclude that property management companies have to stay neutral in their service in order to gain trust from apartment management committees by not favoring the construction companies. This is the key indicator to enhance the willingness of contract extension from the end of apartment management committees, while the rejuvenation, height, and appearance of on-site representatives are the least important factor, does not help to enhance the effective renewal of the property management company after the escrow period.