| Summary: | 碩士 === 義守大學 === 資訊管理學系 === 107 === Nowadays, most countries are pursuing the service of the people and the priority of the people. The service for the people is an important task of the sea patrol agency. This study is mainly to explore the quality of the service of the sea patrol officers and the satisfaction of the fishermen in and out of the port of the Hualien Fishing Port Security Checkpoint and the Shiti Fishing Port Security Office under the First and Second Shores patrol team of the East Coast Department of the Marine Commission. The stud y, through in depth interviews, explores the differences in service quality and satisfaction between fishermen and sea patrol personnel. The main method is to use "information analysis method" and "in-depth interview investigation method" in qualitative research to collect data. According to research and interviews, age gap sea patrol personnel inspection methods, communication channels, local operations, service attitudes, and case handling efficiency all affect service quality and satisfaction. In addition, the differences between the service quality and satisfaction of the sea patrol personnel of the fishermen in Hualien Port and Shitigang Port were compared And the following conclusions were drawn from the conclusion of the study:1. In the face of the local fishermen’s feelings and complaints, how to properly handle them and respond immediately to reduce People complain.2. Actively handle relevant essential functional training, improve the professional quality of sea patrol personnel, and create better quality for the people.3. Actively improve the service quality of fishermen and create a high-quality work environment for sea patrol.
Three points are proposed for the review of the policy of the Marine Prosecutor''s Office, with a view to strengthening the self-study skills of the sea patrol officers, upgrading their professional skills and serving the people, so that the fishermen are really close to the sea patrols and actually feel the sea patrols serving the people and other related measures. The results shown.
|
|---|
