Using DEMATEL to Explore the Key Success Factors for Organizational Socialization of Newly Employed Nurses

• Main Authors: Jui-Mei Yien, 顏瑞美
• Other Authors: Tsan Yang
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/fp275g

碩士 === 美和科技大學 === 護理系健康照護碩士班 === 107 === Many new nurses resign during their transition period of organizational socialization in hospitals, but little is known about the key factors that influence the retention of new nurses. To investigate the most influential factors that affect the organizational socialization, this study makes suggestions for how transition education programs can be improved. The performance of the organizational socialization can be measured by many indicators, but it is difficult to improve them simultaneously due to the limited resources. A feasible way is to identify the central and influential indicators to improve transition education program in a stepwise manner. In this study, we propose an evaluation model to identify key success indicators for holistic new nurse transition education. First, through integrating literature review and an expert panel, various assessments of key indicators provided are modeled. Then, the decision making trial and evaluation laboratory (DEMATEL) technique is adopted to build an interactive network and visualize the causal relationships between the evaluation indicators. Finally, an empirical case study is provided to demonstrate the proposed approach for improving the organizational socialization. The results show that “job skills”, “workflow”, “training process”, “standardized operating procedures”, “favorable interaction”, “work adaption”, and “experience exchange” play important roles in performance evaluation of organizational socialization. The proposed decision making approach could be considered as a reference for nursing administrators to enhance the performance of their new nurse training.