| Summary: | 碩士 === 國立中央大學 === 高階主管企管碩士班 === 107 === With the technology development, finance and technology have combined to gradually change the traditional financial sector. Regarding the banking industry, people’s demand for financial services can be satisfied easily by cell phones via internet banking, which causes the value of real banks to decrease significantly. This situation is also reflected by the fact that the frequency of people using the internet banking is increasing yearly. Therefore, under the wave of FinTech (financial technology), Taiwan’s banking industry should adjust its way to operate and search for future development strategies. This study aims to use the data including reports from private and public sectors, journal articles, finance-related documents, and data from government statistics.
The suggestions derived from the analysis can be divided into fundamental and operational strategies. First, the fundamental strategies include different aspects of government regulations, talents, and development of the ability to use FinTech. Banks should notice the change of financial regulations in order to react in time. Moreover, if banks need regulation amendments to stimulate the use of FinTech, they should communicate more frequently with the Financial Supervisory Commission. Regarding talents and FinTech usage, banks should establish a comprehensive talent recruitment system as earlier as possible. Also, they should more open to adopt new technologies in their operations, such as artificial intelligence (AI) and blockchain.
In addition to fundamental strategies, operational suggestions proposed in this study believe banks broaden their business scope by using different methods such as regulatory sandbox, strategic alliances between banks, merger and acquisition, etc. Moreover, it is important to proactively collaborate with financial startups which typically lack customers. Banks can obtain the technologies development by these startups by providing them with customers, which results in a win-win situation. Concerning data application, except for data security, digging out the value from data is extremely critical, especially for those public banks that are behind private banks in data usage. Finally, Taiwanese banks should collaborate with other industries to develop a cross-industry ecosystem. One of the best examples is the collaboration between the payment industry and internet platforms. Banks should also try to profit from this special ecosystem which is very different from the traditional operation model.
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