The Study of Applying Data Mining Technique to the Logistics Service Failure Improvement of Online Shopping Convenience Stores Picking-up
碩士 === 國立高雄科技大學 === 運籌管理系 === 107 === The purpose of this study is to apply the data mining technique to the logistics service failure improvement of online shopping convenience stores. The case selected for study is a convenience store in Taiwan, and the following information is collected, incl...
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ndltd-TW-107NKUS06820242019-07-13T03:36:29Z http://ndltd.ncl.edu.tw/handle/9g79z6 The Study of Applying Data Mining Technique to the Logistics Service Failure Improvement of Online Shopping Convenience Stores Picking-up 資料探勘技術應用於網路購物超商取貨物流服務疏失改善之研究 CHENG,LI-AN 程立安 碩士 國立高雄科技大學 運籌管理系 107 The purpose of this study is to apply the data mining technique to the logistics service failure improvement of online shopping convenience stores. The case selected for study is a convenience store in Taiwan, and the following information is collected, including cargo tracking, customer service return appeal, and online shopping convenience stores picking-up. The purpose is to identify the key factors for the logistics service failure improvement of online shopping convenience stores. There are thirteen key factors are identified for C2C environment, and four key factors are found for B2C environment. The results will provide suggestions for service improvement, as well as to reduce customer complaints and negative comments. LIN,LIE-CHIEN SHIAU,JIUN-YAN 林立千 蕭俊彥 2019 學位論文 ; thesis 158 zh-TW |
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碩士 === 國立高雄科技大學 === 運籌管理系 === 107 === The purpose of this study is to apply the data mining technique to the logistics service failure improvement of online shopping convenience stores. The case selected for study is a convenience store in Taiwan, and the following information is collected, including cargo tracking, customer service return appeal, and online shopping convenience stores picking-up. The purpose is to identify the key factors for the logistics service failure improvement of online shopping convenience stores. There are thirteen key factors are identified for C2C environment, and four key factors are found for B2C environment. The results will provide suggestions for service improvement, as well as to reduce customer complaints and negative comments.
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LIN,LIE-CHIEN |
author_facet |
LIN,LIE-CHIEN CHENG,LI-AN 程立安 |
author |
CHENG,LI-AN 程立安 |
spellingShingle |
CHENG,LI-AN 程立安 The Study of Applying Data Mining Technique to the Logistics Service Failure Improvement of Online Shopping Convenience Stores Picking-up |
author_sort |
CHENG,LI-AN |
title |
The Study of Applying Data Mining Technique to the Logistics Service Failure Improvement of Online Shopping Convenience Stores Picking-up |
title_short |
The Study of Applying Data Mining Technique to the Logistics Service Failure Improvement of Online Shopping Convenience Stores Picking-up |
title_full |
The Study of Applying Data Mining Technique to the Logistics Service Failure Improvement of Online Shopping Convenience Stores Picking-up |
title_fullStr |
The Study of Applying Data Mining Technique to the Logistics Service Failure Improvement of Online Shopping Convenience Stores Picking-up |
title_full_unstemmed |
The Study of Applying Data Mining Technique to the Logistics Service Failure Improvement of Online Shopping Convenience Stores Picking-up |
title_sort |
study of applying data mining technique to the logistics service failure improvement of online shopping convenience stores picking-up |
publishDate |
2019 |
url |
http://ndltd.ncl.edu.tw/handle/9g79z6 |
work_keys_str_mv |
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