A case study on the performance indicators evaluated by a catering headquarter to her chain stores

• Main Authors: Wan-Chen Wu, 吳宛臻
• Other Authors: Chin-Kang Jen
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/76gsjj

碩士 === 國立中山大學 === 人力資源管理研究所 === 107 === Past researches on operating performance of catering chain stores are mostly focused on how different business models will impact their operating performance. However, no matter what business model is used, the management and control of each store is still important in practical operation. This study explores the performance indicators used by the headquarters of a catering chain stores enterprise to evaluate her chain stores, and further analyzes these indicators’ rationality and relevance. The results show that correlations among objective performance indicators are all significant positive, the correlations among subjective performance indicators are some significant positive, and the correlations between objective performance indicators and subjective performance indicators are only a slight significant positive. Finally, this study suggests that when headquarter of a catering chain stores going to setting her performance indicators, it is better to use both objective performance indicators and subjective performance indicators simultaneously.