| Summary: | 碩士 === 國立臺灣海洋大學 === 航運管理學系 === 107 === n addition to the popular, efficient, secure and inexpensive mail and parcel delivery services, post offices also provide saving, remittance, simple life insurance and other diversified services such as e-commerce and consignment even in the remote and offshore areas. There are some issues related to post office’s performance bonus distribution. If the factors related to the scale can be taken into account, the objectiveness will be increased when allocating bonuses. The main advantage of Data Envelopment Analysis (DEA) is that it can take multiple inputs and multiple outputs into account while measuring efficiency. Based on this characteristic, this study evaluated the operational efficiency of each post office through the DEA models. In addition, a bonus allocation model based on the DEA and the scale of the post offices performance was also established for empirical study. Taking the branch offices under a county as empirical examples, three input items (number of employees, operating areas, general operating expenses) and three output items (postal, postal saving and remittance, simple life insurance income) were selected to allocate performance bonus for post offices. The results showed that when the scale of input and output was considered, the bonus could be allocated more objectively than those were allocated based on only efficiency.
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