Education/Skill Match and Job Satisfaction:An Examination of the Mediator Effect of Job Stress

• Main Authors: Pei-Yu Li, 李培愉
• Other Authors: 陸怡蕙
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/aak8yn

碩士 === 國立臺灣大學 === 農業經濟學研究所 === 107 === Job satisfaction reflects employees'' direct and indirect psychological feelings towards their work. It is also an important factor in determining the employment relationship between employees and companies. Constructing an effective and objective quantitative mechanism to evaluate employees’ job satisfaction is therefore beneficial for managers to adjust their human resource management strategies and enhance employees'' satisfaction. This paper mainly discusses the impact of education and skill matching on job satisfaction. The variables that measure education matching are divided into over-education, education matching and under-education. Skill matching are divided into skill matching and skill mismatch. This study seeks to analyze the employees’ satisfaction of the Taipei’s International Tourist hotels. Using Herzberg''s (1966) motivator-hygiene two-factor model and Smith et al.’s (1969) job description index. Develop a job satisfaction measurement form and analyze the correlation and impact of each factor and job satisfaction with a multiple regression model. In addition, this paper regards work stress as an mediating variable, and analyzes the mediating effect of work stress on education and skill matching between job satisfaction. The empirical results of this study found that under- education is not an important factor in determining the job satisfaction of International Tourist Hotels staff, while over-education and skill mismatch have a significant negative impact on job satisfaction. The results of the study on the effect of work stress mediation show that there is no intermediary effect between education matching and job satisfaction, but it plays a part of mediating effect between skill matching and job satisfaction. In addition, the empirical results of this study also show that if employees graduated from department of hospitality management, their skill matching ratio and job satisfaction is higher, indicating the importance of applying what they have learned. Based on the above empirical results, this study suggests that in the future research on job satisfaction, education and skill matching should be included as an important factor affecting job satisfaction. Another important factor is the employee’s “putting what’s been learned to good use”. Since this study found that graduating from department of hospitality management is one important factor affecting the job satisfaction of international tourist hotels’ employees, it is recommended that international tourist hotel managers keep high standard on professional qualifications when recruiting employees.