| Summary: | 碩士 === 國立臺灣科技大學 === 管理研究所 === 107 === Consumers often find it difficult to find parking spaces or pay fees in traditional parking
lots; the previous research has rarely discussed the research on the innovation model of
parking operations. This study takes the case of Neihu District of the Tri-Service General
Hospital as a research sample and the survey method was used to summarize the innovative
operation model of the parking lot. During the study, it collected the management,
transformation and innovation process of the case and summarized its innovative business
model through analysis
The content of this study includes: 1. The cost-effectiveness method of the park
outsourcing; 2. The management model of the current parking lot of the case hospital; 3. The
discussion of the experience value. The conclusions are summarized as follows:.
1.The improvement of the service quality of managers can positively enhance the
experience of parking services: service managers have professionalism and self-confidence,
positive and optimistic service enthusiasm, and doing exquisite services can exceed
customer expectations.
2.Smart service flow can increase parking usage and economic efficiency:(1) Intelligent
parking services such as the installation of digital display screens and parking spaces on
LED parking spaces can quickly find the purpose of parking spaces and speed up the vehicle
turnover in parking lots, thereby increasing the utilization rate and economic efficiency of
parking lots and achieving the benefits of energy saving and carbon conservation. (2) The
license plate recognition combined with the payment system can reduce the risk of bacterial
contamination by touch, save energy and protect the environment, reduce operational
disputes over the loss of tickets, improve access to vehicle management functions, and
reduce the manpower cost of overnight vehicle management.
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