| Summary: | 博士 === 中國文化大學 === 國際企業管理學系 === 107 === From the perspective of organizations and enterprises, this study explores the relationship between job performance and employees' trust and knowledge sharing willingness, and verifies whether the knowledge sharing willingness among employees within a financial services organization has an intermediary effect between trust and job performance and whether the work values have an interference effect on the relationship between trust and knowledge sharing willingness.
Based on the correlation between related variables, this study established research hypotheses and issued 820 questionnaires taking members of the financial services organizations as research objects. The number of valid samples was 677, and the recovery rate was 82.56%. This study analyzed and verified the research hypotheses through Structural Equation Modeling (SEM). The results showed that, trust has a significant positive impact on employees’ job performance. Trust has a significant positive impact on the willingness to share knowledge. The willingness to share knowledge has a significant positive impact on employees’ job performance; The willingness to share knowledge has a partial intermediary effect on trust and job performance; The work values have an interference effect on the relationship between trust and the willingness to share knowledge, in addition to the trust of the supervisor. Based on the research results, this study proposed some theoretical and practical recommendations.
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