| Summary: | 碩士 === 世新大學 === 資訊管理學研究所(含碩專班) === 107 === The number of domestic bankers has increased from 24 in 1987 to 37 in 2018, and the number of branches has increased from 868 to 3,403. The number of bank houses has increased rapidly, and the degree of competition in the domestic banking industry has been raised to recapitalize the banking industry. With the development of science and technology finance, the traditional banking service model is gradually being replaced by it. In addition to the heavy performance of the bank employees, they are faced with the challenge of being replaced by digitization and automated operations, the transformation and reorganization of bank personnel. Therefore, in such an environmental transition process, the impact on the working pressure, job satisfaction, and communication satisfaction of bank employees is a subject worthy of further discussion.
This study aims to understand the current situation and related situations of the working pressure, job satisfaction and communication satisfaction of the banking practitioners, and to compare the differences between employees with different background variables. With the results of this study, we hope that we can have a rough understanding of the working pressure and related factors of the banking practitioners and use them as an important reference for human resources management in response to strategic planning.
In this study, the survey was conducted by using the online questionnaire method. The research target locked the bank practitioners and collected 421 valid questionnaires. The statistical software SPSS was used for analysis, and the research hypothesis was verified by hierarchical regression analysis and other statistical methods.
According to the statistical analysis results, it concludes that the work pressure of bank employees has a significant negative effect on job satisfaction； job stress has a significant negative effect on communication satisfaction； communication satisfaction has a positive and significant effect on job satisfaction； communication satisfaction has a mediating effect on job stress and job satisfaction.
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