| Summary: | 碩士 === 樹德科技大學 === 會展管理與貿易行銷碩士學位學程 === 107 === There are nearly 200 department stores in Taiwan. Therefore, the department store industry is a "red sea market" in Taiwan. In order to survive, all major department stores are striving to sprint performance, but contemporary young people only seek stability and are less willing to work performance. While investing too much time and energy to sprint performance, and the department store employees are faced with work difficulties and are not willing to sacrifice themselves, this study mainly uses the department store practitioners as the research object to construct the "workflow industry employee performance analysis model". To analyze what factors will affect the performance of employees in department stores. In this chapter, based on the research and summary, a total of 378 questionnaires were distributed. The effective questionnaires were 264, and the recovery rate was 69.84%. Organizational trust, work stress and job satisfaction will positively affect the performance of department store employees. Therefore, improving the organizational trust of department store employees to department stores and improving the job satisfaction of department store employees should be the key management objectives of the department store industry.
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