Integrating User-Centered Design and Service Design in Innovative Product Development and Design - A Case Study of Medical Baby Crib

• Main Authors: HSIEH, FU-WEN, 謝復文
• Other Authors: CHANG, KUO-PIN
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/s749de

碩士 === 東海大學 === 數位創新碩士學位學程 === 107 === Although the birth rate has been decreasing each year in Taiwan, economics on the other hand is on an uprising trend, which stimulates the booming of Postpartum Caring business, not only the service quality is improving, but also the comfortableness of its facility made more advanced. And among the details of Postpartum Caring, the efficiency and caring SOP for baby nursery needs far more attention than the others. So, based on Medical baby crib’s user experience, user-friendly designing purposes, as well the study of lacking qualify nursery personnel and product problem feedbacks, it is determined to be re-constructed starting from Research & Development. This research’s core value is based on User Experiences and Service oriented designs. And by observing and interviewing the needs and feedbacks from baby nurseries, we’ve referenced those as the direction for designing improvements. Then fitting the design into the blueprint of possible problems such as lack of nursery, etc. and evolving from self-examination Q&A to further sketch up 3D drawings, and finally the making of the prototype. The purposes of this research are 1) Understanding the needs and problems of nursery personnel 2) The value and function of Medical Baby Crib 3) Data gathering for improvement references. The result indicates, adding or improving the storage area on the crib gives better user experiences for the nurseries, which may leads to better work efficiencies. Thus, user-oriented design focuses more on user’s experiences, and service-oriented design cares more if its user friendly. So through both, a product can be more flawless. Key Word: Medical Baby Crib, Service Design, User-Centered Design, User Experience