Applying Empathy Theory to Meeting User Needs

• Main Authors: LIN, TING-CHI, 林庭琦
• Other Authors: CHIAO, LIN-HAO
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/6pyh4f

碩士 === 國立臺北科技大學 === 工業設計系創新設計碩士班 === 107 === How to make design meet the needs of users has always been the goal for designers, but it is difficult to achieve. To make design meet the expectations of users, empathy is indispensable for designer. This study integrates empathy theory in different fields. With practical design testing, this study verify the relevance of empathy and design performance (the degree to which design meets user needs), so that designers can design more flexible and meet the needs of user by applying empathy theory in design process. After investigating the empathy literature in the field of social psychology and design, we conclude that empathy consists of two factors: "ability" and "drive". In this study, the empathy components questionnaire was used to measure the empathy scores of college students. Students were able to complete the design work in rapid design process, and run a peer-to-peer evaluations of their design performance scores in perspective of users. The statistical analysis of the empathy score and the design performance score with the Pearson correlation coefficient yielded the results: the higher the social empathy, the better the design performance. The empathy ability is more related to the design performance than the empathy drive.