| Summary: | 碩士 === 元智大學 === 資訊管理學系 === 107 === This study aims to (1) Describe the impact of e-commerce in the family business in Indonesia. (2) Describe the efforts to overcome the impact of e-commerce on family business companies in Indonesia. This study uses a descriptive qualitative method. Data collection in this study was interviews, traces of opinions from Zazkia (ZMNow.id), Saka Wiyan and Joko (Infokost.id). The time of this study is December 2018. Interviews are carried out via telephone. The Critical Success Factor in relation with e-commerce in Indonesia gives mostly positive impact. These factors are: (a) price, (b) security, (c) variations, (d) service, and (e) impact. The result is the transactions between buyers and the seller is done quickly, easily and cheaply. The use of e-commerce increasingly makes the Infokost.id family business gets new customers, both from domestic and abroad. 2) Efforts to overcome the impact of e-commerce on the company's family business in Indonesia e-commerce on the ZMNow.id family business and Infokost.id are: ZMNow.id provides an overview or payment method at ZMNow .id, and also requires terms and conditions for prospective buyers. While Infokost.id monitors every server and always maintains the privacy of consumer data.
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