Employee Performance Evaluation Structure for SMEs：Human Capital View

• Main Authors: Chen,Hung-Yen, 陳宏業
• Other Authors: Pai, Fan-Yun
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/x9443q

碩士 === 國立彰化師範大學 === 企業管理學系 === 108 === Small and medium-sized enterprises play a critical role in Taiwan Economy. They provide a large number of employment opportunities. However, it’s difficult to retain employees. Traditional small and medium-sized enterprises give people the stereotype of cheap labor, performance lack of objectivity. To establish a performance evaluation structure is important for small and medium-sized enterprises to examine how well an employee is performing in his or her job. After assessment, enterprises therefore can determine whether to give the employee a bonus or a raise. This study aims at building a performance evaluation structure for employees. First, indicators and sub-indicators for employee performance evaluation are selected from related literature. Then modified Delphi method is used to screen indicators and sub-indicators according to their importance. Finally, Fuzzy AHP is used to analyze the weights of importance of each indicator and sub-indicator respectively. In addition, the performance evaluation indicators and sub-indicators in manufacturing and non-manufacturing SMEs are compared. From the analysis results, it’s found that work attitude is the most important indicator, the second is integrity and the third one is professional dedication