The Study of the Satisfaction of the Middle School Teachers on the Financial Management Commissioners, On-the-Job Training as the Interference Variable

• Main Authors: WU,HSIN-SHAN, 吳幸珊
• Other Authors: Wu.Ming-Cheng
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/65mk82

碩士 === 國立彰化師範大學 === 財務金融技術學系 === 108 === Since most teachers in junior high schools are working in a relatively limited and simple environment, they are in lack of financial expertise and in need of professional assistance when they want to increase their income through investment, especially after the pension reform. Therefore, this study tries to analyze the customer satisfaction of teachers in junior high school on their financial management planners, and to observe the relationship between their custom satisfaction and the degree of the financial planners’ professionalism. This study then uses the financial planners’ on-the-job training as the interference. The data of this study was collected through questionnaires. The empirical results are as follows: 1.The financial management planners’ integrity and on-the-job training significantly help to build junior high school teachers’ trust on the planners. 2.The financial management planners’ integrity and on-the-job training also significantly influence the customer satisfaction on their planners. 3.The financial management planners’ professional competence, professional knowledge, integrity and on-the-job training significantly influence the customer satisfaction on the investment institutions. 4.There was no interference effect in on-the-job training. Thus, the research suggests that financial investment institutions should regularly hold on-the-job training and encourage financial planners to participate in the training to maintain their professionalism and further enhance customer satisfaction.