Prediction of Time, Cost and Effort needed for software organizations to transit from ISO 9001:2008 to ISO 9001:2015. : A Survey

• Main Author: Somaraju, Dilip
• Format: Others
• Language: English
• Published: Blekinge Tekniska Högskola, Institutionen för programvaruteknik 2016
• Subjects: Quality management; Quality standards; Process Improvement; Business management; ISO 9001; ISO 9001:2008; ISO 9001:2015; Quality standards.; Software Engineering; Programvaruteknik
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-11705

Context. Several quality standards have been developed over the years in order to define quality metrics for an organization’s product and even processes. One of the famous standards among them is the ISO 9000 standards which started several years ago. Since its beginning, ISO standards have seen several upgrades. Currently ISO 9001:2008 is in use which is being upgraded to ISO 9001: 2015. Companies have to migrate to the new scheme within three years of the prescribed time in order to retain certification to the ISO 9001 standards. The present thesis is targeted at finding the expected changes and the work improvements in the context of software engineering. Objectives. The main aim of the study is to find the expected changes and work improvements needed to migrate to the new version. This is done by fulfilling the following objectives, they are: analyze the expected changes and motivations for the changes in the new ISO 9001 version. Understand the required work and improvements needed for a software organization to successfully upgrade their certification to the new ISO 9001:2015 version. Predict the estimated cost/time /effort that could be incurred for organization to get certified to the forthcoming ISO version. Methods. In order to meet the objectives, a literature review was done and the changes incorporated in the new scheme are identified. A survey was conducted in order to predict the impact of cost, time and effort on the new changes in moving to ISO 9001:2008 to ISO 9001:2015. The survey was sent only to software organizations as the context of this study is only restricted to quality in software engineering. The collected data was analyzed using bi-variate analysis and Friedman test on SPSS tool. Results. From the literature review, the changes brought about in the new scheme were identified. These changes made were used in the survey questionnaire designed. The survey questionnaire was designed to investigate the expectations of the organizations on the time taken, cost incurred and the effort needed to implement these changes. A total of 63 responses were recorded from the survey. Conclusions. From the analysis it was found that several key changes were identified in the new scheme when compared to the old one. From the survey responses, the cost needed for implementing the changes is expected to be moderate, the time needed is predicted as less than 1 year and the effort needed for implementing the changes was estimated to be more. Along with this, the document also holds clear results about clause by clause expected time, cost and effort estimates and the reasons for these assumptions.