Building Attractive Quality of Career Service in Library & Learning Resources of University of Borås Based on Kano Theory

The overall objective of this thesis work is to seek current and potential attractive quality of the career service of Library and Learning Resource in University college of Borås (HB), and try to make students know and experience the career service on their own initiative.First objective is the eva...

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Main Authors: Hao, Shijie, Li, Mingzi
Format: Others
Language:English
Published: Högskolan i Borås, Institutionen Ingenjörshögskolan 2010
Subjects:
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-20083
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spelling ndltd-UPSALLA1-oai-DiVA.org-hb-200832019-05-01T05:16:48ZBuilding Attractive Quality of Career Service in Library & Learning Resources of University of Borås Based on Kano TheoryengHao, ShijieLi, MingziHögskolan i Borås, Institutionen IngenjörshögskolanHögskolan i Borås, Institutionen IngenjörshögskolanUniversity of Borås/School of Engineering2010attractive qualitykano theorycustomer focuskano questionnairePDSAEngineering and TechnologyTeknik och teknologierThe overall objective of this thesis work is to seek current and potential attractive quality of the career service of Library and Learning Resource in University college of Borås (HB), and try to make students know and experience the career service on their own initiative.First objective is the evaluation and assessment of the current quality work of career service. The main quality evaluation emphasizes on the career service awareness and its communication channels.After reviewing the current situation of the career service in the context of LLR in HB, identifying possible existing problems, and developing a Kano questionnaire to examine some question areas, the authors will offer some recommendations and suggestions for improvement. For this purpose, recommendation concerning communication channels and a specific PDSA approach will be developed with some detailed descriptions of items involved in this approach which will be reviewed.In order to reach to the objectives of this thesis work, the authors will use primary data in the form of interviews, and secondary data from literatures, scientific articles, and books and WebPages. In addition, the authors will use experiment methodology within this research and provide a PDSA solution which can facilitate LLR of HB to improve the quality of its career service. Student thesisinfo:eu-repo/semantics/bachelorThesistexthttp://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-20083Local 2320/6567Magisteruppsats, application/pdfinfo:eu-repo/semantics/openAccess
collection NDLTD
language English
format Others
sources NDLTD
topic attractive quality
kano theory
customer focus
kano questionnaire
PDSA
Engineering and Technology
Teknik och teknologier
spellingShingle attractive quality
kano theory
customer focus
kano questionnaire
PDSA
Engineering and Technology
Teknik och teknologier
Hao, Shijie
Li, Mingzi
Building Attractive Quality of Career Service in Library & Learning Resources of University of Borås Based on Kano Theory
description The overall objective of this thesis work is to seek current and potential attractive quality of the career service of Library and Learning Resource in University college of Borås (HB), and try to make students know and experience the career service on their own initiative.First objective is the evaluation and assessment of the current quality work of career service. The main quality evaluation emphasizes on the career service awareness and its communication channels.After reviewing the current situation of the career service in the context of LLR in HB, identifying possible existing problems, and developing a Kano questionnaire to examine some question areas, the authors will offer some recommendations and suggestions for improvement. For this purpose, recommendation concerning communication channels and a specific PDSA approach will be developed with some detailed descriptions of items involved in this approach which will be reviewed.In order to reach to the objectives of this thesis work, the authors will use primary data in the form of interviews, and secondary data from literatures, scientific articles, and books and WebPages. In addition, the authors will use experiment methodology within this research and provide a PDSA solution which can facilitate LLR of HB to improve the quality of its career service.
author Hao, Shijie
Li, Mingzi
author_facet Hao, Shijie
Li, Mingzi
author_sort Hao, Shijie
title Building Attractive Quality of Career Service in Library & Learning Resources of University of Borås Based on Kano Theory
title_short Building Attractive Quality of Career Service in Library & Learning Resources of University of Borås Based on Kano Theory
title_full Building Attractive Quality of Career Service in Library & Learning Resources of University of Borås Based on Kano Theory
title_fullStr Building Attractive Quality of Career Service in Library & Learning Resources of University of Borås Based on Kano Theory
title_full_unstemmed Building Attractive Quality of Career Service in Library & Learning Resources of University of Borås Based on Kano Theory
title_sort building attractive quality of career service in library & learning resources of university of borås based on kano theory
publisher Högskolan i Borås, Institutionen Ingenjörshögskolan
publishDate 2010
url http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-20083
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AT limingzi buildingattractivequalityofcareerserviceinlibrarylearningresourcesofuniversityofborasbasedonkanotheory
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