| Summary: | This study raises the question how the implementation of the balanced scorecard in the municipality of Gotland has been influenced by the way of communication. A case study is made in the administration of Social-and care management on Gotland. We have been focusing on two different ways of communication. The first one is Shannon and Weavers model where communication is explained as a transmission of a message through a channel to a receiver. The other one is sensemaking where it is focal to give the information meaning. There is also a theory about media richness, problems and factors of success are described. The study showed that the implemen-tation has been a success in the politics and among leaders on different levels. Among the workers on branchlevel the implementation has not been well spread, they showed a lack of understanding. The study also shows that sensemaking and face-to-face communication have been used to implement and update the tool in the organization. That indicates that the workers have been given information and a good change to understand what the tool is about, so why do they not feel involved? One theory is that they are not interested because they are hardworking and feel that it doesn´t involve them.
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