Från varuperspektiv till servicelogik : ett arbete om rollförändring och öppenhet på webben

• Main Authors: Ekström, Björn, Nyberg, Love
• Format: Others
• Language: Swedish
• Published: Högskolan i Kalmar, Handelshögskolan BBS 2010
• Subjects: service; technology; transfer; service-dominant logic; digital; marketing; teknologi; övergång; servicelogik; marknadsföring; Business studies; Företagsekonomi
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:hik:diva-2527

This study focuses on the transfer between a product-oriented to a service-oriented perspective regarding marketing activities in companies due to the development of information technology. It illustrates how this very transfer has been, and can be, contemplated through the eyes of organizations working with marketing in a digital world on a daily basis. Technology has turned several industries - their price-setting, communication channels and supplying possiblities - upside-down. This turnpoint brings out a new way of observing and working with marketing. Therefore, we find it interesting to gain a better understanding of how actors within industries where the turnpoint is a fact observes marketing, and how this service perspective can be seen in their various organizations and daily. To manage to do this we have used a qualitative approach in the study, which is based on six different interviews with relevant actors within technology-focused industries, which we mentioned earlier. The interviews are the base of the analysis and are fully presented in the appendix. The analysis consists of a comparison between the empirism and the theories, which we’ve engaged in the paper.