Bexelius, E., & Diklev, J. (2020). Customer Experience without Customer Contact: DSOs Adapting to a Supplier Centric Market : A multiple case study of Swedish DSOs. KTH, Skolan för industriell teknik och management (ITM).
Chicago Style (17th ed.) CitationBexelius, Erik, and John Diklev. Customer Experience Without Customer Contact: DSOs Adapting to a Supplier Centric Market : A Multiple Case Study of Swedish DSOs. KTH, Skolan för industriell teknik och management (ITM), 2020.
MLA (8th ed.) CitationBexelius, Erik, and John Diklev. Customer Experience Without Customer Contact: DSOs Adapting to a Supplier Centric Market : A Multiple Case Study of Swedish DSOs. KTH, Skolan för industriell teknik och management (ITM), 2020.
Warning: These citations may not always be 100% accurate.