Osäkerhet i ärendehantering : En kvantitativ vinjettstudie om socialsekreterares hantering av barnavårdsärenden

• Main Authors: Ahmetovic, Adela, Sahlborg Arroyo, Ofelia
• Format: Others
• Language: Swedish
• Published: Linnéuniversitetet, Institutionen för socialt arbete (SA) 2019
• Subjects: Social Service; social worker; case management; children; domestic violence; socialtjänst; socialsekreterare; ärendehantering; barn; våld i nära relation; Social Sciences; Samhällsvetenskap
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-81283

Social workers within child protection are faced with complex cases where they must comply with guidelines and regulations and at the same time also use the knowledge and experience that they as professionals have gained through the work. Research shows that there is also uncertainty among social workers in the management of child cases. The purpose of this study was to investigate, through a survey, whether there is an uncertainty in case management and decision-making regarding children who experience domestic violence. The purpose was also to investigate whether there is a variation regarding social worker’s education, experience and case management where children experience violence. The study is based on the concepts profession and institutionalization. The results of the survey show that the social worker feels confident in decision-making concerning child cases. However, a variation regarding social workers uncertainty in investigation is shown, where some are more confident and others not at all. Results also show that the majority of the social workers have a social science degree. The social workers consider that they have little or no knowledge and experience of children experiencing violence. The social workers had to handle fictitious cases where they all agree to open investigations to both cases. However, there was a variation regarding what intervention they recommend for the cases. Although the social workers have stated that the guidelines in their workplace provide support in case management, they consider that they have relatively large scope for action and self-determination. This may lead to that they choose different interventions when assessing. This can eventually result in the cases being handled differently depending on which social worker handles the case.