Exploring the design of the deliverable

• Main Author: Bolmsten, Lisa
• Format: Others
• Language: English
• Published: Malmö universitet, Fakulteten för kultur och samhälle (KS) 2019
• Subjects: service design; deliverable; Engineering and Technology; Teknik och teknologier
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-21411

This thesis project explores the use of, and interactive qualities in deliverables made by a design bureau in the area of service design/strategic design. The purpose of the project is to contribute to the understanding of how the end result of a service design project is used in an organisation. The research questions are aimed at understanding the current use and how to increase the usability in the deliverables, making them a more productive tool for the client organisation. The research results are based on interviews and are as such empirical in nature. The design phase is split in two tracks, one prototyping a more interactive design deliverable, and one investigating the design scope and problem further through a research by design approach and making a concept for a solution. The outcome of the first track shows a possibility to use interaction design to improve aspects of the design deliverable in the area of increasing empathy. Findings from the second track addresses an underlying problem found in the research phase, namely the disconnect between user-purpose-format, and the designed concept reflects on possible solutions. The outcome of the project shows that there are possibilities for changing the view of the artefact from purely a summation of the work that was done to an agent for change in order to make it more functional.