The Relationship of Service Quality and Customer Satisfaction in the Airline Industry and the Moderating Effect of the Airline Type

The Relationship of Service Quality and Customer Satisfaction in the Airline Industry and the Moderating Effect of the Airline Type

<p>2018-06-14</p>

Bibliographic Details
Main Author: Scheffler, Julia
Format: Others
Language:English
Published: Mittuniversitetet, Avdelningen för ekonomivetenskap och juridik 2018
Subjects:
Business Administration
Företagsekonomi
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-34173
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spelling ndltd-UPSALLA1-oai-DiVA.org-miun-341732018-07-12T05:51:18ZThe Relationship of Service Quality and Customer Satisfaction in the Airline Industry and the Moderating Effect of the Airline TypeengScheffler, JuliaMittuniversitetet, Avdelningen för ekonomivetenskap och juridik2018Business AdministrationFöretagsekonomi<p>2018-06-14</p>Student thesisinfo:eu-repo/semantics/bachelorThesistexthttp://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-34173application/pdfinfo:eu-repo/semantics/openAccess
collection NDLTD
language English
format Others
sources NDLTD
topic Business Administration
Företagsekonomi
spellingShingle Business Administration
Företagsekonomi
Scheffler, Julia
The Relationship of Service Quality and Customer Satisfaction in the Airline Industry and the Moderating Effect of the Airline Type
description <p>2018-06-14</p>
author Scheffler, Julia
author_facet Scheffler, Julia
author_sort Scheffler, Julia
title The Relationship of Service Quality and Customer Satisfaction in the Airline Industry and the Moderating Effect of the Airline Type
title_short The Relationship of Service Quality and Customer Satisfaction in the Airline Industry and the Moderating Effect of the Airline Type
title_full The Relationship of Service Quality and Customer Satisfaction in the Airline Industry and the Moderating Effect of the Airline Type
title_fullStr The Relationship of Service Quality and Customer Satisfaction in the Airline Industry and the Moderating Effect of the Airline Type
title_full_unstemmed The Relationship of Service Quality and Customer Satisfaction in the Airline Industry and the Moderating Effect of the Airline Type
title_sort relationship of service quality and customer satisfaction in the airline industry and the moderating effect of the airline type
publisher Mittuniversitetet, Avdelningen för ekonomivetenskap och juridik
publishDate 2018
url http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-34173
work_keys_str_mv AT schefflerjulia therelationshipofservicequalityandcustomersatisfactionintheairlineindustryandthemoderatingeffectoftheairlinetype
AT schefflerjulia relationshipofservicequalityandcustomersatisfactionintheairlineindustryandthemoderatingeffectoftheairlinetype
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