APA (7th ed.) Citation

Umashankar, N. (2011). Cross-selling in customer service.

Chicago Style (17th ed.) Citation

Umashankar, Nita. Cross-selling in Customer Service. 2011.

MLA (8th ed.) Citation

Umashankar, Nita. Cross-selling in Customer Service. 2011.

Warning: These citations may not always be 100% accurate.