Staffing service centers under arrival-rate uncertainty

Staffing service centers under arrival-rate uncertainty

We consider the problem of staffing large-scale service centers with multiple customer classes and agent types operating under quality-of-service (QoS) constraints. We introduce formulations for a class of staffing problems, minimizing the cost of staffing while requiring that the long-run average Q...

Full description

Bibliographic Details
Main Author: Zan, Jing, 1983-
Format: Others
Language:English
Published: 2012
Subjects:
Stochastic optimization
Queueing system
Call-center staffing
Random arrival-rate
Two-stage stochastic model
Bayesian update
Online Access:http://hdl.handle.net/2152/ETD-UT-2012-05-5395

Internet

http://hdl.handle.net/2152/ETD-UT-2012-05-5395

Similar Items