| Summary: | This item is not the definitive copy. Please use the following citation when referencing
this material: Dillon, A. (2001) User Acceptance of Information Technology. In: W.
Karwowski (ed). Encyclopedia of Human Factors and Ergonomics. London: Taylor and
Francis. Introduction:
Despite significant investments in information technology in developed nations over
recent decades, concern exists over the extent to which such expenditures have produced
the intended benefits. At least part of this concern is based around the issue of whether
any information technology is accepted by its intended users. Human factors
professionals are interested in understanding the determinants of acceptance and ensuring
new designs are built and implemented so as to minimize resistance. This concern has
extended the traditional ergonomic concern with usability, or ability to use, to cover
acceptance, or willingness to use.
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