Drivers of customer retention in service industries with continuous purchasing : evidence from telecommunication and banking sectors

Bibliographic Details
Main Author:	Ranaweera, M. A. C.
Published:	University of Cambridge 2002
Subjects:	338 Internal and EU commerce & consumer affairs
Online Access:	http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.272710

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spelling	ndltd-bl.uk-oai-ethos.bl.uk-2727102015-03-19T09:46:55ZDrivers of customer retention in service industries with continuous purchasing : evidence from telecommunication and banking sectorsRanaweera, M. A. C.2002338Internal and EU commerce & consumer affairsUniversity of Cambridgehttp://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.272710Electronic Thesis or Dissertation
collection	NDLTD
sources	NDLTD
topic	338 Internal and EU commerce & consumer affairs
spellingShingle	338 Internal and EU commerce & consumer affairs Ranaweera, M. A. C. Drivers of customer retention in service industries with continuous purchasing : evidence from telecommunication and banking sectors
author	Ranaweera, M. A. C.
author_facet	Ranaweera, M. A. C.
author_sort	Ranaweera, M. A. C.
title	Drivers of customer retention in service industries with continuous purchasing : evidence from telecommunication and banking sectors
title_short	Drivers of customer retention in service industries with continuous purchasing : evidence from telecommunication and banking sectors
title_full	Drivers of customer retention in service industries with continuous purchasing : evidence from telecommunication and banking sectors
title_fullStr	Drivers of customer retention in service industries with continuous purchasing : evidence from telecommunication and banking sectors
title_full_unstemmed	Drivers of customer retention in service industries with continuous purchasing : evidence from telecommunication and banking sectors
title_sort	drivers of customer retention in service industries with continuous purchasing : evidence from telecommunication and banking sectors
publisher	University of Cambridge
publishDate	2002
url	http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.272710
work_keys_str_mv	AT ranaweeramac driversofcustomerretentioninserviceindustrieswithcontinuouspurchasingevidencefromtelecommunicationandbankingsectors
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Drivers of customer retention in service industries with continuous purchasing : evidence from telecommunication and banking sectors

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