The determinants of service capability in small manufacturing firms
The service component of manufacturing activities has largely been neglected. Small firms are of particular interest because services are often seen as especially critical in establishing their competitive advantage. Drawing on data from face-to-face interviews with the owner-managers of Finnish and...
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Kingston University
2000
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| Online Access: | https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.323557 |