Harnessing tacit and explicit knowledge : an empirical investigation of knowledge-centric drivers of service management performance

Harnessing tacit and explicit knowledge : an empirical investigation of knowledge-centric drivers of service management performance

Bibliographic Details
Main Author:	Funk, Benjamin Joseph
Published:	London Business School (University of London) 2008
Subjects:	338.0068
Online Access:	http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.497795

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