An examination of interaction quality in service encounters in the hotel industry : a customer perspective

An examination of interaction quality in service encounters in the hotel industry : a customer perspective

Bibliographic Details
Main Author:	Alotaibi, Eid
Published:	University of Surrey 2011
Subjects:	381
Online Access:	http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.543278

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